Shipping Policy for LEAPCITY

Effective Date: March 24, 2025

At LEAPCITY, we are committed to providing fast and reliable shipping to ensure that your order arrives in excellent condition and in a timely manner. Below is our Shipping Policy that outlines the shipping options, costs, and delivery times.

1. Shipping Methods and Rates

We offer various shipping options to suit your needs. The shipping cost is calculated based on the size, weight of your order, and your delivery location. The available shipping methods will be displayed at checkout, and the total cost will be provided before you finalize your purchase.

  • Standard Shipping (Domestic): Typically arrives within 5-7 business days within the United Kingdom.

  • International Shipping: Delivery times vary depending on the destination country. Estimated delivery times will be displayed at checkout.

  • Express Shipping: Available for faster delivery, with estimated arrival in 1-3 business days for domestic orders (availability subject to location).

2. Shipping Locations

LEAPCITY ships both domestically within the United Kingdom and internationally. We are pleased to offer worldwide shipping, though shipping fees and delivery times will vary by destination. To check if we deliver to your country, please enter your shipping address at checkout.

3. Processing Time

Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day. You will receive an email confirmation once your order has been shipped, along with a tracking number (if applicable).

4. Order Tracking

Once your order is shipped, you will receive a tracking number (for applicable shipping methods). You can track your package using the tracking link provided in the shipment confirmation email. Please note that tracking information may take up to 24 hours to update.

5. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Boxes or military addresses.

  • Customs Fees: International orders may be subject to customs fees, taxes, and import duties depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost.

6. Delays

While we aim to deliver your order on time, there may be delays caused by factors beyond our control, such as weather conditions, customs processing, or carrier issues. If you experience any delays, we will notify you and work with the carrier to resolve the issue.

7. Damaged or Lost Shipments

In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer service team at contact@leapcity.xyz immediately. We will work with the shipping carrier to resolve the issue and offer a replacement or refund as necessary.

8. Shipping Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for delays or issues resulting from incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact us as soon as possible.

9. Delivery Issues

If you encounter any issues with the delivery of your order, such as non-receipt or incorrect items, please contact our customer service team at contact@leapcity.xyz. We are here to assist you in resolving any problems with your order.

10. Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us at: