Refund and Return Policy for LEAPCITY

Effective Date: March 24, 2025

At LEAPCITY, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a simple return and refund process to ensure your satisfaction.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return request must be made within 30 days of receiving the product.

  • The product must be purchased directly from our website at LEAPCITY.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  • Contact our customer service team at contact@leapcity.xyz to initiate the return process.

  • Provide your order number and a description of the item(s) you wish to return.

  • Once your return request is approved, you will receive instructions on how to return the item.

3. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.

4. Non-Refundable Items

Some items may not be eligible for return or refund, including:

  • Custom or personalized items (if applicable)

  • Items that are damaged or altered after being received

  • Sale or clearance items (if stated as non-returnable)

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to a mistake on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

6. Exchanges

Currently, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at contact@leapcity.xyz with your order details and photos of the damage. We will provide instructions for returning the damaged item and offer a replacement or refund.

8. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to our customer service team: