Sales Policy
Effective Date: 12/5/2025

At LeapCity, we are committed to providing a seamless and convenient online shopping experience for our customers. This Sales Policy outlines the terms and conditions under which we sell our products, including the ordering process, pricing, and payment methods. By purchasing from LeapCity, you agree to these terms.

1. Product Information

We make every effort to ensure the information on our website, including product descriptions, images, and pricing, is accurate. However, we do not guarantee that all product information is error-free. In case of any errors, we reserve the right to correct inaccuracies and will notify you of any changes to your order.

2. Pricing

Pricing Accuracy:
Prices displayed on our website are subject to change without notice. While we strive to ensure prices are accurate, errors may occur. If an incorrect price is listed for a product, we will notify you before processing your order and offer you the option to purchase the item at the correct price or cancel your order.

Promotions and Discounts:
LeapCity may offer promotions or discounts periodically. These offers are subject to terms and conditions and may have expiration dates or other restrictions. Discounts are non-transferable and cannot be combined with other offers unless specifically stated.

3. Order Process

Order Confirmation:
Once you place an order, you will receive an email confirming that we have received your order. This is not an acceptance of your order, but rather a confirmation that it is in our system. Acceptance of your order occurs when we process and ship the items.

Order Cancellation:
You may cancel your order before it is shipped by contacting our customer service team at info@leapcity.xyz. If the order has already been shipped, you will need to follow our return process.

Availability:
All orders are subject to product availability. If an item is out of stock, we will notify you and offer alternatives or a full refund.

4. Payment Methods

We accept the following payment methods for online orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal: You can also pay through PayPal, a secure and trusted online payment gateway.

  • Gift Cards: LeapCity may offer gift cards that can be used as a payment method for orders on our website.

All payments must be made in full at the time of purchase. Payments are processed securely, and we do not store your payment information beyond the transaction.

5. Sales Tax

Sales tax is applied to orders based on your shipping address and the applicable tax rate in your state or locality. The sales tax amount will be calculated during checkout, and you will be notified of the total amount before completing your order.

6. Shipping and Delivery

Shipping Fees:
Shipping fees are calculated at checkout based on your delivery location and order size. Free shipping promotions may be available at certain times.

Shipping Methods:
We offer a variety of shipping options, including standard and expedited shipping. The estimated delivery time will be provided during checkout based on your selected shipping method.

Order Tracking:
Once your order has been shipped, you will receive an email with tracking information to monitor the status of your delivery.

International Shipping:
Currently, we only offer shipping within the United States. We do not offer international shipping at this time.

7. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information on how to return or exchange items. We accept returns within 30 days of purchase, and the items must be in their original condition, unused, and in their original packaging.

8. Customer Responsibility

By placing an order with LeapCity, you agree to:

  • Provide accurate and up-to-date information regarding your shipping address, billing details, and payment method.

  • Monitor your account to ensure payment has been successfully processed.

  • Review and accept our return, refund, and shipping policies during the purchase process.

9. Limitation of Liability

LeapCity is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, except where prohibited by law. We are also not liable for any delays in delivery caused by third-party shipping providers or factors beyond our control.

10. Customer Support

If you have any questions or concerns regarding your order or this Sales Policy, our customer service team is available to assist you. Please contact us via:

  • Phone: 410-848-5993

  • Email: info@leapcity.xyz

  • Address: 4865 Marie Street, Westminster, Maryland, United States

Thank you for choosing LeapCity for your pet’s nutrition needs. We are committed to providing high-quality products and exceptional customer service to ensure your satisfaction.