Shipping Policy – LeapCity

Effective Date: May 4, 2025

At LeapCity, we are dedicated to providing you with the best pet food shopping experience, and we understand that timely and reliable shipping is a key part of that experience. Below is an overview of our shipping policy to ensure you know what to expect when placing an order with us.

  1. Order Processing Time

All orders placed on LeapCity are processed and shipped as quickly as possible. Our standard processing time is 1-2 business days. Orders are processed during business hours, Monday through Friday, excluding holidays. Once your order is processed, you will receive an email with tracking information.

  1. Shipping Methods & Delivery Times

We offer several shipping options to ensure your pet food arrives in a timely manner:

  • Standard Shipping: Typically delivers within 5-7 business days from the ship date.

  • Expedited Shipping: Delivers within 2-3 business days from the ship date.

  • Priority Shipping: Delivers within 1-2 business days from the ship date.

Shipping times may vary based on your location and the shipping carrier. Please note that delivery times are estimates and are not guaranteed.

  1. Shipping Charges

Shipping charges are calculated at checkout based on the delivery method, the total weight of your order, and the shipping address. We offer free standard shipping on orders over $50 within the United States.

  1. Shipping Restrictions

At this time, we only ship to addresses within the United States. We do not offer international shipping. However, we are working to expand our shipping services to international customers in the future.

  1. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package’s status on the carrier’s website. Please allow up to 24 hours for tracking information to appear.

  1. Address Accuracy

Please ensure that the shipping address provided during checkout is correct. LeapCity is not responsible for delays or undelivered orders due to incorrect or incomplete address information.

  1. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us at info@leapcity.xyz as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order.

  1. Shipping Delays

While we strive to deliver all orders on time, certain factors such as weather, holidays, and carrier delays may affect delivery times. LeapCity is not responsible for delays caused by these external factors, but we will do our best to assist you.

  1. Returns & Exchanges

For more information on returns and exchanges, please refer to our Returns Policy, which outlines how to handle returns, exchanges, and refunds for pet food products.

  1. Contact Us

If you have any questions or concerns about your order or shipping, please don’t hesitate to reach out to our customer support team:

  • Phone: 410-848-5993

  • Email: info@leapcity.xyz

  • Mailing Address:
    4865 Marie Street
    Westminster, Maryland, United States

Thank you for choosing LeapCity! We are committed to providing fast, reliable shipping and excellent service for your pet food needs.